The day was clear, bright and sunny with a late summer breeze bringing fresh sea air up from Elliott Bay to the front door of the new Marriott Courtyard Pioneer Square. This beautifully renovated and majestic 1900’s building greeted my arrival with classic style and a big city flair. The valet was the first person I met, his broad grin and handshake were both out of the ordinary and welcoming, in fact it made my first impression of the hotel a true 10. So many hotels do not realize that you only get one chance to make a first impression, that your front line team members can color an entire stay just by one simple act, and in this case, the handshake made the day.
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With the remodel finished and the hotel newly opened, I was delighted to be checking in. The lobby is truly something to behold, island style check-in, modern furnishings and a truly unique approach to Courtyard design--where the groove is subtle and the space speaks for itself. The building, guest rooms and colors were only highlights; the true story was anchored in the staff. General Manager Gerry Lamontagne has assembled an extraordinary team that makes any visitor feel like they are coming home rather than checking in. This particular weekend was a bit of a family reunion with my mother, sister, a young niece and a nephew, we weren’t exactly packing lightly. In true kid-induced chaotic fashion we burst through the doors taking the place by storm, where we were immediately met with a Courtyard team that went out of their way to make us feel as though we were only people in the place. From valet to front desk to housekeeping and the cafĂ©, this group of people truly made our stay the highlight of the trip. I hope the rest of the Courtyards can take note, these folks have set a new standard for Courtyard operation.
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Having the opportunity to work with most of the Marriott’s in the Seattle area I can tell you that their commitment to diversity and LGBT inclusion is extraordinary. We currently have 10 Marriott Hotels throughout our region as Travel Gay Seattle members and each has made a commitment to welcome and honor our community. Working with Regional Marketing Manager Josh Bang has been a delight, he ensures that each of his properties are welcoming to not only his guests but to his LGBT employees as well. This is the hotel for you if you want to stay in the heart of our historical district, close to everything, safe and full of people wanting to make your stay one to remember. I should mention that this hotel can also accommodate meetings, events and has a great pool and athletic center.
Marriott Courtyard Pioneer Square
Jerome M Bader – Travel Gay Seatte
jerome@thegsba.org
206-363-9188